Return and Refund Policy

Please review the following policies carefully.

Tangosilverhorse offers a quicker dispute solution and will appreciate it a lot if you provide:

a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.

b. Screenshot of the e-mail or dispute received including name, date and content. 

c. The products need to be returned to Tangosilverhorse if our Dispute Team asks for a return in Disputes.

Products can be returned to TangoSilverhorse warehouses only. Contact email is

a. Shoot a mail or contact support within 1 week of the delivery

b. Please return products within 10 days after receiving products.

Service products apply to the following interpretation.

a. Any disputes arising from products damaged or shipping delayed, TangoSilverhorse may not refund the product cost.

b. Any disputes arising from bad quality